Return and Refund Policy
We want you to be happy with your Kickora order. This policy explains how returns and refunds work.
Return Window
You may request a return within 14 days of receiving your order, in line with EU and Norwegian consumer protection standards. PLACEHOLDER — confirm exact window with legal counsel.
Condition of Items
Items must be returned unused and in their original packaging where possible.
How to Start a Return
Contact our support team with your order number to begin the return process.
Refunds
Approved refunds are issued to the original payment method within 14 days of receiving the returned item.
Non-Returnable Items
Certain items may be excluded from returns for hygiene reasons; this will be clearly stated on the product page.